The Jewellery Stop

So that we are able to deliver your goods in time for Christmas, please follow the dates outlined below for our different delivery services:

• Standard Service - orders must be made in by 12 noon on 21st December.
• Next Day Service - orders must be in by 12 noon on 23rd December for next day delivery.

All orders placed online between 23rd December 2009 and 4th January 2010 will be sent out from the 4th January onwards, so all Next Day deliveries will reach customers on the 5th January.

In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please follow these instructions:

• Contact us at our Head Office (0121 444 4449) to discuss the nature of your return.
• Please repack your goods along with a note about the reason for the return, and send to us using the Returns Label provided on your Invoice/Receipt (which includes all the information we need to identify your order).
• Should you no longer have the original Invoice/Receipt, please include the reason for the return, your name/address and send to: The Jewellery Stop, 44 Poplar Road, Kings Heath, Birmingham, England, B14 7AD.
• You must send your return using a secure or trackable method – eg. Recorded/Special Delivery – and please retain proof of postage.

Please note that until we receive your return the items and their condition are your responsibility.

Email Confirmation - We will send you an email to confirm your return has been received and refund processed. Please note returns can take up to 28 days to be processed.

Refund Processed - Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.